Terms & Conditions

The following T&Cs apply to your application and your acceptance for enrolment in the DALEYS POINT SWIM SCHOOL programs. The T&Cs will apply until further notice. Any changes to the T&Cs will be notified in writing via email.

1. Privacy Policy

We are committed to the protection of member’s privacy and personal information. Your privacy is protected under the Privacy and Personal Information Protection Act 1998. Personal information may only be disclosed in accordance with the exemptions provided under the Act.

We will only use the personal details you voluntarily provide us for administration purposes related to the facility or service for which it is being completed and when we communicate information to you regarding any of the Centre’s facilities, programs, services or promotions that are deemed appropriate to your interests and needs and which may enhance your use of the Centre.

Any personal information that you voluntarily provide to DALEYS POINT SWIM SCHOOL (Shop 5, 30 Empire Bay Drive, Daleys Point, NSW, 2257, Australia) will be held in a database only accessible by DALEYS POINT SWIM SCHOOL staff and support.

We will not make your personal information available to any third party unless it is necessary as part of the provision of this product or service.

2. Payment of Fees & Direct Debit

Invoices for the upcoming term will be send towards the commencement of each term.

Payment can be made via

Bank Transfer
Cash
Eftpos
Direct Debit (monthly or termly)

a. Direct Debit - Depending on your bank, payments may take up to 3 business days to be processed. Upon completing the Direct Debit Agreement form the member agrees to pay the installment amount at the agreed payment frequency until the swim lesson membership is formally suspended or canceled.

b. DALEYS POINT SWIM SCHOOL may increase the fees associated with the activities offered at the DALEYS POINT SWIM SCHOOL Centre. DALEYS POINT SWIM SCHOOL will make every reasonable effort to notify members about any fee increase. Completion of the Direct Debit Agreement Form authorises DALEYS POINT SWIM SCHOOL to increase any debited amount from the nominal account or credit card in line with the lesson fees. By completing and signing the Direct Debit Agreement Form the member is agreeing to all Terms and Conditions.

c. All information relating to members financial institutions remains confidential, except where required for the purposes of conducting Direct Debit with the financial institution, or in connection with a claim made to DALEYS POINT SWIM SCHOOL regarding an alleged incorrect debit.

d. The member is responsible for:

i. Ensuring the nominal account is set up to accept Direct Debit. Please check with the financial institution where the account is held.

ii. Ensure there is enough money in the nominated account on the Direct Debit due date and up to 5 business days following. Please note there may be a delay in the processing of Direct Debit if there is a public holiday on the scheduled date of Direct Debit. The Direct Debit date can be located on our website in the Calendar

iii. If the nominal account does not allow a payment, such as where the account does not have enough money in it or you are over your credit limit, you will incur at $14.80 dishonor fee from PAYRIX. DALEYS POINT SWIM SCHOOL will require you to make a manual payment at reception on your next visit.

3. Cancellation Policy

All enrolments are perpetual (ongoing) and the direct debit payments will continue until an email is sent to admin@daleyspointswimschool.com.au is submitted by the responsible person. A minimum of Two (2) weeks notice before the new term is required to cease enrolment and the direct debit agreement.

Credits or Refunds will not be granted for any missed lessons.

Withdrawal due to medical reasons will be accepted, along with a copy of a medical certificate and the remainder of the current terms fee's applied as a credit to be used within 6 months.

4. Missed Lesson Policy

DALEYS POINT SWIM SCHOOL allows unlimited make ups per term. All make up lesson need to be used within the term or the following school holidays. All make ups expire before the commencement of the next term.

We require as much notice as possible for any absences. Make ups will only be given if you have notified us of your cancellation before the commencement of your lesson.

5. Change of Details

DALEYSPOINT SWIM SCHOOL will use email as the primary channel of communication. It is the member’s responsibility to keep DALEYS POINT SWIM SCHOOL informed of any changes of contact, bank accounts or credit card details. Change of bank/credit card details can be done by contacting the centre via email for a new direct debit agreement.

6. Lesson Transfers

All members enrolled in the DALEYS POINT SWIM SCHOOL program acknowledge that classes are non-transferable to other students. Any attempt to transfer to another person without the knowledge of DALEYS POINT SWIM SCHOOL staff may result in the termination of enrolment within the DALEYS POINT SWIM SCHOOL program without refund, and members may not be permitted to attend any other program within the Centre.

7. Changes to Bookings

Every effort will be made to adhere to the timetable, however DALEYS POINT SWIM SCHOOL reserves the right to consolidate classes, alter timetables, event schedules and change teachers to suit seasonal and usage requirements as necessary. We will endeavour to inform members of any timetable changes 2 weeks in advance, whenever possible.

8. Swim School Closures

DALEYS POINT SWIM SCHOOL is closed on all Public Holidays. As such, Members are not charged for these dates as lessons do not operate. Further information can be found on the Calendar Page.

In the event of an unforeseen incident that could affect the health and safety of our Members, we reserve the right to close the pool. Where possible, the Swim School will attempt to contact all affected swimmers via email or SMS regarding the closure. In these rare instances, a credit will be taken off your next term fee.

9. Code of Conduct

A high standard of behaviour is expected from Members’ at all times. Members are required to support and encourage the DALEYS POINT SWIM SCHOOL Code of Behaviour. All DALEYS POINT SWIM SCHOOL Staff reserve the right to refuse admittance to the centre or swimming lesson if the member or participant does not comply with this policy.

All students and parents are required to follow the Code of Behaviour at all times. Failure to follow the Code of Behaviour may result in removal from swimming programs.

10. Injury Liability

There is always a risk of injury when using the Centre’s equipment, facilities, and services. DALEYS POINT SWIM SCHOOL does not accept responsibility for any such injury, and members must accept that risk. Members must disclose to DALEYS POINT SWIM SCHOOL any circumstances that may affect safety or increase the risk of injury.

11. Medical Treatment

All members enrolled in the DALEYS POINT Swim School consent to receive any medical treatment that the DALEYS POINT SWIM SCHOOL Centre staff consider necessary or desirable throughout their participation in swimming lessons.

12. Insurance

Insurance is in place that may provide limited cover to members participating in DALEYS POINT SWIM SCHOOL programs whilst participating in lessons. This insurance may not cover all injuries, loss or damage sustained whilst undertaking lessons within the Aquatic Centre and in signing the DALEYS POINT SWIM SCHOOL Terms and Conditions, acknowledges that DALEYS POINT SWIM SCHOOL does not make any representations about the suitability of any insurance. Members understand that it is in their own interest and at their own expense to seek and obtain personal insurance over and above any cover that may be provided by DALEYS POINT SWIM SCHOOL.

13. Parental Supervision

All members under the age of 10 must be accompanied by a responsible person over the age of 16 years and DALEYS POINT SWIM SCHOOL reserves the right to refuse entry to any person, including DALEYS POINT SWIM SCHOOL members. DALEYS POINT SWIM SCHOOL students under the age of 2 ½ years will not be accepted by their instructor into lessons without their parent or guardian present. DALEYS POINT SWIM SCHOOL students over the age of 2 ½ years and under 18 years must be dropped off to a DALEYS POINT SWIM SCHOOL instructor and collected from a DALEYS POINT SWIM SCHOOL instructor by a parent or guardian at the start and conclusion of every lesson. Parents and guardians must remain easily contactable with the DALEYS POINT SWIM SCHOOL instructor throughout the lesson to assist with any issues that may arise during the duration of the lesson. Failure to adhere to DALEYS POINT SWIM SCHOOL supervision policies may result in the termination of lessons.

15. Sickness and Communicable Diseases

Please respect our precautionary health rules and refrain from lessons if your child is suffering from any of the following: ANY contagious disease e.g. conjunctivitis, rubella, flu, COVID, gastro, fever, common cold, runny infected noses, sore throats, cold sores, ringworm, head lice and urinary tract infection. Or any illness however there is any risk, however small, to other users.

DALEYS POINT SWIM SCHOOL promotes the Healthy Swimming Guidelines recommended by the NSW Department of Health.

16. Clothing & Aqua Nappies

All DALEYS POINT SWIM SCHOOL members are required to adhere to the DALEYS POINT SWIM SCHOOL policy for appropriate swim wear to be worn in the water at all times. All DALEYS POINT SWIM SCHOOL members under the age of 3 or who are not fully toilet trained must wear the correct form of aqua nappy while participating in lessons. Aqua nappies are available for purchase from reception.

14. In the event of an Emergency

If the DALEYS POINT SWIM SCHOOL pool was subject to an emergency evacuation, please do not panic but take directions offered by the designated Fire Warden. It is important when moving around the Aquatic Centre during an emergency that you do not run. Please listen and follow the instructions that are given by the trained staff. Your child will remain in the care of the Swimming Instructor whilst moving to the assembly area, we ask that you meet their class at the assembly area and please do not take your child without the permission of the Staff Member, as they may result in putting a staff member or emergency services in danger while they look for your child.

17. Parking

Whenever possible, DALEYS POINT SWIM SCHOOL members are advised to park in the carpark. Parking is also available on Peridon Ave. Please be courteous about space. Parking on the lawn or grass is not permitted.

18. Recording Devices

It is a condition of entry to the DALEYS POINT SWIM SCHOOL Centre that a person will not operate any visual recording equipment in the facility except in accordance with a Visual Recording Agreement made with the DALEYS POINT SWIM SCHOOL Staff. Any person breaching this condition must immediately leave if directed to do so by a member of the staff. Please enquire at the reception desk if you wish to operate visual recording equipment within the centre. We ask that you respect the wishes of other patrons who may not wish to have themselves or their children filmed whilst using the DALEYS POINT SWIM SCHOOL Centre.